FINO Connect

Universal access interface for knowledge bases

What is FINO Connect?

FINO Connect is the universal access interface for knowledge bases. While the FINO Knowledge Hub is responsible for creating and managing knowledge bases, FINO Connect ensures that this knowledge is available everywhere - via standardized interfaces like MCP Protocol and REST API, in external applications like MS Teams, and through multi-channel delivery via ChatBot, FormBot, web and apps.

Core Features

  • MCP Server Interface: Standardized access to knowledge bases
  • REST API: Custom integration into any application
  • Multi-Channel Access: ChatBot, FormBot, web, apps
  • External Integrations: MS Teams and more via MCP/REST API
  • Read-Only Access: Secure read access to knowledge bases

Technical Features

  • MCP Protocol: Open standard for AI knowledge sources
  • RESTful API: Standard HTTP endpoints for all operations
  • Webhooks: Event-based notifications
  • Rate Limiting: Controlled access and load balancing

How Does FINO Connect Work?

FINO Connect establishes the connection between knowledge bases and the applications that want to use this knowledge:

  1. Request: An application (e.g., MS Teams Bot, custom app) sends a knowledge request
  2. Routing: FINO Connect routes the request via MCP Protocol to the appropriate knowledge base
  3. Retrieval: Relevant information is retrieved from the Knowledge Hub
  4. Formatting: Results are formatted for the respective channel
  5. Delivery: Response is returned via the chosen channel

Benefits for Your Organization

  • Knowledge Available Everywhere: Your knowledge bases are not limited to a single application. Employees access knowledge where they work - in Teams or custom applications.
  • Standardized Interfaces: MCP Protocol and REST API enable easy integration into existing systems without proprietary dependencies.
  • Multi-Channel Strategy: The same knowledge is delivered consistently across all channels - ChatBot, FormBot, web widgets, mobile apps and third-party tools.
  • Secure Read Access: FINO Connect provides exclusively read-only access. Knowledge base management remains with the Knowledge Hub.
  • Scalable: From individual integrations to enterprise-wide multi-channel deployments.

Supported Channels & Integrations

FINO Products

  • FINO ChatBot - Knowledge-based answers on websites
  • FINO FormBot - Expert support for forms
  • FINO Voice - Voice-based knowledge access
  • Web Widgets - Embeddable knowledge components

✓ Seamless ✓ Pre-configured ✓ Ready to use

External Applications

  • Microsoft Teams - AI assistant in team chat
  • Custom Applications - REST API for individual solutions
  • MCP-capable clients - Standardized access via MCP Protocol
  • More integrations - Extensible via open interfaces

✓ Flexible ✓ API-based ✓ Extensible

FINO Connect & Knowledge Hub

FINO Connect and the FINO Knowledge Hub together form the knowledge management system of the FINO Suite:

Knowledge Hub

Create, manage and maintain knowledge bases. Upload documents, index, version.

Connect

Access and delivery of knowledge. Standardized interfaces, multi-channel, external integrations.

Architecture

System Architecture

Applications (Teams, ChatBot, FormBot, custom apps)
↕️ REST API / MCP Protocol
FINO Connect (Access Layer)
↕️ MCP Protocol
FINO Knowledge Hub (Knowledge Bases)

Security

  • Read-Only: No write access to knowledge bases
  • API Keys: Authentication per application
  • Rate Limiting: Protection against overload
  • Audit Trail: Logging of all access
  • GDPR Compliant: EU servers, encrypted transmission

Interested in FINO Connect?

Contact us for a personal consultation and technical demo

Request Demo More Products