EMMA

Anyone can automate processes. Quick and easy.

What is EMMA?

As a 100% code-free RPA application (Robotic Process Automation), EMMA enables your administration to automate any rule-based process – regardless of its complexity. The innovative cognitive AI EMMA redefines automation and digitalization.

What EMMA Offers for Your Authority

Process Automation in Public Administration

Automate any data process that can be explained to another person, e.g. in processing housing benefit applications or registrations, de-registrations and re-registrations, in creating official notices, in invoice accounting, in data capture and interface-free transfer to specialized systems, in citizen inquiries, appointment scheduling or status queries, and also in internal administrative processes.

Data Analysis & Data Security

Since EMMA runs locally ("on premise") in your administration, your valuable and sensitive data never leaves your organization. This keeps you secure and unrestricted.

Connection to Any System

EMMA can connect any system (specialized applications, websites, internal software solutions) to your existing systems and is independent of the existence of interfaces.

Employee Satisfaction

The success of your digitalization strategy depends on whether employees are allowed to be active participants. Nobody wants to be "just a spectator" while your administration is changing…

Audit Security & Data Protection

EMMA is a cognitive whitebox AI and proves with every step what it has done and on what basis it made each decision.

Best Practices: The Problem of Media Breaks in Administration

Typical Workflow Without EMMA:

  1. Citizen fills out online form
  2. Data is transmitted as PDF or email
  3. Case worker opens PDF/email
  4. Case worker manually types data into specialized system
  5. Error-prone, time-consuming, frustrating

Optimized Workflow With EMMA:

  1. Citizen fills out online form (with FINO FormBot)
  2. EMMA takes over the data automatically
  3. EMMA enters data directly into the specialized system
  4. Case worker only reviews the result
  5. Fast, error-free, efficient

Use Cases

Business Registration

Automatic Transfer to the Business Register

Citizens fill out business registration online. EMMA automatically transfers all data into the municipal business register and files the documents. Case workers only need to review.

Social Benefits

Direct Entry into Prosoz

Applicants use FINO FormBot for social benefit applications. EMMA enters all data directly into Prosoz and assigns documents to the correct case.

More already implemented use cases of EMMA in public administration can be found here.

Benefits for Your Organization

  • Time Savings: Up to 90% less time spent on data transfer. Case workers can focus on value-adding activities.
  • Error Reduction: No more typos from manual transfer. Automatic validation before transfer.
  • Faster Processing: Applications land immediately in the specialized system. No more waiting times from manual data entry.
  • No Interface Development: Works even with legacy systems without APIs. No expensive IT projects necessary.
  • Scalability: Any number of forms and specialized systems can be connected. Grows with your requirements.

How Does EMMA Work?

EMMA uses RPA (Robotic Process Automation) technology to operate specialized systems like a human user:

  1. Data Reception: EMMA receives the completed form data from FINO FormBot
  2. Validation: Automatic check for completeness and plausibility
  3. Login: EMMA logs into the target system (with secure credentials)
  4. Navigation: EMMA navigates to the correct input form
  5. Data Entry: Fields are automatically filled out
  6. Document Upload: Attached documents are uploaded
  7. Save: Process is saved in the specialized system
  8. Confirmation: Feedback to FINO and optionally to the applicant

Our EMMA Partner: Jüngling – The Public Sector Specialist

Jüngling – The Public Sector Specialist

The public sector specialist Jüngling is the authorized dealer for public administration and your competent contact when it comes to digitalization and automation in local government.

  • Deep understanding of administrative processes
  • Proven RPA technology
  • Continuous further development
  • Professional support

Contact our partner Jüngling – they will be happy to advise you on EMMA and the possibilities for your administration.

Interested in EMMA?

Contact us for a process analysis and individual consultation

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